FAQ

Frequently asked questions

How long will my order take to process?


Due to Covid-19, our processing times have slowed down to allow our printers ample time to deal with high demands. Our current processing window (that's printing and shipping) is: 7-14 business days. Tennis shoes have a processing window of: 14-21 business days. We unfortunately cannot offer expedited shipping at this time. All orders will be shipped via standard shipping.




What is your privacy policy?


Your payment information, contact details and location of residence are gathered for purchase, promotional, and shipping purposes ONLY, in accordance with IllStar.net. We will not share any sensitive information at any time with any third parties whatsoever.




Where does my merchandise ship from?


Our printers ship from multiple locations throughout the U.S. Your merchandise will ship from the warehouse closest to the shipping address you provide us. This will ensure that it reaches you as quickly as possible.




How do I edit or remove the "FAQ title"?


The FAQ title can be adjusted in the settings tab of the App Settings. You can also remove the title by unchecking its checkbox in the settings tab.