SHIPPING & RETURNS

SHIPPING POLICY

All items are "Made To Order" - T-shirts, sweaters, and hats generally take 2-7 business days to process before shipping. While footwear and windbreaker jackets generally takes 3-5 business days to process before leaving the warehouse.

 *International orders generally take 2-7 business days to process before shipping. We currently are not able to ship to the following countries: Cuba, Iran, Crimea, Syria, and North Korea.

 

We provide a shipping confirmation e-mail with a tracking number for all orders.

*Due to Covid-19 some shipping delays are to be expected. We cannot offer expedited or express shipping at this time. As of right now, our printers are full staffed and operational. Unfortunately, this can change at any moment. Some states may experience longer delays than others. We suggest that you order as early as possible if you are purchasing for the holidays or any special events. We thank you for your patience. Wear your mask!*

​​RETURN & EXCHANGE POLICY​

All sales are final. Exchanges are available within 14 days of receiving the item upon Approval Only.

 

The customer will be responsible for return shipping. Ill Star will only cover return shipping in the event that the customer received an incorrect item, size, color, etc. due to Ill Star's error.

 

Simply reply to your shipping confirmation e-mail and we will assist you as quickly as we possibly can.